Strategy execution practices – Template for setting customer service standards
Strategy execution best practices:
Customers are indispensable success partners of our organization! “Love thy customers” is an adage that is a vital organizational tenet. Well, more so in this age of disruptive competition! Mike Gospe put it wonderfully when he said “Whoever understands the customer best, wins”. And of course, Kate Zabriskie couldn’t have said it better when she said “The customer’s perception is your reality.”
While we are sure that you would have your customers at the epicenter of all your organizational activities, several leaders we’ve interacted with opined that they’d love for an objective method of capturing customer service standards for their organizations. So, we went ahead and created one and are happy to share it with you!
Please download the document (.pdf) here:
Metis-Template-Capturing customer service standards (263 downloads)