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Strategy execution articles

  • Leadership responsibility #3 -Operational risk management Leadership responsibility #3 -Operational risk managementLeadership responsibility #3 -Operational risk management Operations risks are potential risks from breakdowns in routine operational processes, people and systems that are controllable and can be avoided. To be competent goal executors, Leader should consider gaining better understanding of their internal operational risk profiles. Effective management of operational risks will aid better decision making and encourage more informed risk taking. Read more..
  • Interview Questionnaire – Execution skills for leaders Interview Questionnaire - Execution skills for leadersInterview Questionnaire - Execution skills for leaders The right questions can help you identify execution skills for leaders. Though it is not exhaustive, the interview questions and rating scale given below will reveal a candidate’s leadership skills to get things done. Hope it is useful to you. Read more..
  • Strategy execution practices – Template for setting customer service standards Strategy execution practices - Template for setting customer service standardsTemplate for setting customer service standards - While we are sure that you would have your customers at the epicenter of all your organizational activities, several leaders we’ve interacted with opined that they’d love for an objective method of capturing customer service standards for their organizations. So, we went ahead and created one and are happy to share it with you! Read more..
  • Leadership responsibility #2 – Contextual capability building Leadership responsibility #2 - Contextual capability buildingContextual capability building - The process of contextual capability involves functional analysis of operational requirements. Capabilities are identified based on the tasks required to be performed to achieve a goal or a strategy. Once the required capability inventory is defined, the most cost effective and efficient option to assess and build capability can be attempted. Read more..
  • 20 essential leadership skills for strategy execution 20 essential leadership skills for strategy execution20 essential leadership skills for strategy execution - In this article, we have focused on functional skills essential for strategy execution. The behavioural and technical skills required, we believe have direct correlation to the functional skills required to complete the job on hand. This article covers the 20 skills that are essential for leaders to be better strategy executors. Read more..
  • Leadership responsibility #1 – Creating role clarity & accountability Leadership responsibility #1 - Creating role clarity & accountabilityCreating role clarity & accountability - “Accountability” is known to most people. One should also know that there is more to it than just writing job descriptions and if incomplete can reduce the chances of implementing your organisation goals by 75%. Accountability should be used as a tool to inspire people to unlock their potential. Read more..
  • Driving quality of customer engagement Driving quality of customer engagementCase study - Quality of customer engagement Engagement purpose: To enhance the ‘quality of customer service’, as part of an overall goal, to achieve ‘excellent customer experience’. Read more..

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