Driving expectation understanding
Organization: A US based adventure gaming organization, designs and produces award-winning products with 30 million+ worldwide subscribers.
Engagement purpose: To convey, decipher and act in accordance to “shared expectations” of the management stakeholders at the India Office of the US headquartered gaming organization to achieve the organizational goals.
Method: Individualised Value Proposition (IVP) method for “cultural orientation” through coaching, workshops and learning programs
Key components of our engagement: Evinced the “expectations” of key management stakeholders from the US headquarters as well as the Indian HO.
> Unearthed the underlying cultural belief systems and perspectives of various stakeholders on the “expectations”.
> Formulated methods to unambiguously “communicate expectations”.
> Sensitized stakeholders from both cultures on their own as well as the others’ underlying cultural traits in the specific context of their everyday work. This opened up the thought paradigm for stakeholders on what to expect as well as what was expected of them.
> Subsequently, arrived at a “common understanding” of the “organizational objectives” and the way forward plan.
Accomplishment: Soft outcomes – Cohesive working environment resulted in enhanced productivity. They got timely work done resulting in more projects.